An Exploration into Future Business Process Management Capabilities in View of Digitalization : Results from a Delphi Study

DOI zum Zitieren der Version auf EPub Bayreuth: https://doi.org/10.15495/EPub_UBT_00005094
URN to cite this document: urn:nbn:de:bvb:703-epub-5094-4

Title data

Kerpedzhiev, Georgi ; König, Ulrich Matthias ; Röglinger, Maximilian ; Rosemann, Michael:
An Exploration into Future Business Process Management Capabilities in View of Digitalization : Results from a Delphi Study.
In: Business & Information Systems Engineering. (2020) .
ISSN 1867-0202
DOI der Verlagsversion: https://doi.org/10.1007/s12599-020-00637-0

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Abstract

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.

Further data

Item Type:	Article in a journal
Keywords:	Business process management; Capability framework; Delphi study; Digitalization
DDC Subjects:	000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics
Institutions of the University:	Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger Research Institutions Research Institutions > Affiliated Institutes Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT Research Institutions > Affiliated Institutes > FIM Research Center for Information Management Faculties Faculties > Faculty of Law, Business and Economics
Language:	English
Originates at UBT:	Yes
URN:	urn:nbn:de:bvb:703-epub-5094-4
Date Deposited:	23 Sep 2020 07:52
Last Modified:	23 Sep 2020 07:53
URI:	https://epub.uni-bayreuth.de/id/eprint/5094

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