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Process Project Portfolio Management : Considering Process and Project Interactions in Process Decision-Making

URN to cite this document: urn:nbn:de:bvb:703-epub-2975-2

Title data

Lehnert, Martin:
Process Project Portfolio Management : Considering Process and Project Interactions in Process Decision-Making.
Bayreuth , 2016 . - II, 193 P.
( Doctoral thesis, 2016 , University of Bayreuth, Faculty of Law, Business and Economics)


As an academic and industrial discipline, Business Process Management (BPM) strives for two objectives: improving an organization’s business processes and developing the BPM capability itself. While business process improvement and BPM capability development have been extensively studied during recent years, both streams have thus far been treated in isolation. With BPM providing an infrastructure for efficient and effective work, there is an obvious connection with business process improvement. Against this backdrop, this dissertation makes the case for research located at the intersection of business process improvement and BPM capability development and refers to this research field as process project portfolio management. Therefore, the objective of this dissertation is to investigate process and project interactions in process decision-making along an integrated planning of process improvement and BPM capability development. The first chapter illustrates the need for research at the intersection of business process improvement and BPM capability development. Furthermore, it structures the research field of process project portfolio management, presents the scope and research objectives of the dissertation, and presents the author’s individual contribution to the included research papers. The second chapter draws from knowledge related to BPM, project portfolio management, and performance management to structure the research field of process project portfolio management. This chapter builds the theoretical foundation for the dissertation. Moreover, it proposes a research agenda, including both exemplary research questions and potential research methods, highlighting the interdisciplinary research approach of this dissertation. The third chapter focuses on the integrated planning of the improvement of individual processes and the development of an organization’s BPM capability. It presents a planning model that assists organizations in determining which BPM capability and process improvement projects they should implement in which sequence to maximize their firm value, catering for the projects’ effects on process performance and for interactions among projects. This chapter draws from justificatory knowledge from project portfolio selection and value-based management. The planning model is evaluated by discussing the design specification against theory-backed design objectives and with BPM experts from different organizations, comparing the planning model with competing artifacts, and challenging the planning model against accepted evaluation criteria from the design science research literature based on a case using real-world data. Further, in this chapter the Value-Based Process Project Portfolio Management (V3PM) software tool is presented, that effectively and efficiently selects one project portfolio for which the net present value takes the highest value. It is designed to fulfil a twofold objective: the scientific perspective in terms of an adequate evaluation for the planning model as well as the user’s point of view in terms of a first step towards a full-featured version for decision support in daily business operations. Therefore, in this chapter also the application’s architecture is described, focusing on the data management, the roadmap engine, and the graphical user interface as well as on its usefulness and practical applicability for decision support. The fourth chapter investigates the interconnectedness of processes. Although the literature offers numerous approaches that support process prioritization, they have been characterized either as too high-level to be useful or such detailed that the mere identification of critical processes requires significant effort. Moreover, existing approaches to process prioritization share the individual process as unit of analysis and neglect how processes are interconnected. This drawback systematically biases process prioritization decisions. Therefore, the fourth chapter proposes the ProcessPageRank (PPR), an algorithm based on the Google PageRank that ranks processes according to their network-adjusted need for improvement. To do so, the PPR draws from process performance management and business process architectures as well as from network analysis, particularly Google’s PageRank, as justificatory knowledge. The PPR is evaluated by validating the design specification with a panel of BPM experts, implementing a software prototype, applying the PPR to five process network archetypes, and conducting an in-depth interview with a BPM expert from a global online retailer. The fifth chapter focuses on BPM as a corporate capability. As work is rapidly changing due to technological, economic, and demographic developments, also BPM capability has to evolve in light of the future of work. Despite the obvious connection between the future of work and BPM, neither current initiatives on the future of BPM nor existing BPM capability frameworks account for the characteristics of the future of work. Hence, the fifth chapter derives propositions that capture constitutive characteristics of the future of work and map these to the six factors of Rosemann and vom Brocke’s BPM capability framework. On this foundation, it is discussed how BPM should evolve in light of the future of work. Moreover, overarching topics are distilled which will reshape BPM as a corporate capability in the future. Finally, the sixth chapter summarizes the key findings of this dissertation and concludes with opportunities for future research.

Abstract in another language

Die Prozessorientierung ist ein zentrales Paradigma der Organisationsgestaltung und ein anerkannter Treiber des Unternehmenserfolgs. Das Management und die Verbesserung betrieblicher Prozesse genießen daher hohe Aufmerksamkeit in Wissenschaft und Praxis. Eine zentrale Frage an der Schnittstelle zwischen traditioneller und betriebswirtschaftlich orientierter Prozessmanagementforschung ist, wie sich die Entwicklung von Prozessmanagementfähigkeiten und die Verbesserung einzelner Prozesse über die Zeit hinweg integriert planen lassen. Während die Verbesserung einzelner Prozesse die Prozessleistung erhöht und somit unmittelbar zum Unternehmenserfolg beiträgt, erleichtern Prozessmanagementfähigkeiten die künftige Ausführung und Verbesserung von Prozessen und tragen somit mittelbar zum Unternehmenserfolg bei. Vor diesem Hintergrund untersucht diese Dissertation die Schnittstelle zwischen der Verbesserung einzelner Prozesse und der Entwicklung von übergreifenden Prozessmanagementfähigkeiten und bezieht sich dabei auf das Forschungsgebiet des Prozessprojektportfoliomanagements. Daher ist es das Ziel dieser Arbeit Prozess- und Projektabhängigkeiten innerhalb von Prozessmanagemententscheidungen bei der integrierten Planung der Verbesserung von Prozessen und der Entwicklung von Prozessmanagementfähigkeiten zu untersuchen. Hierzu verdeutlicht das erste Kapitel die Notwendigkeit für Forschung an der Schnittstelle von Prozessverbesserung und der Entwicklung von Prozessmanagementfähigkeiten. Außerdem wird das Forschungsgebiet des Prozessprojektportfoliomanagements strukturiert, der Fokus der Dissertation sowie die untersuchten Forschungsfragen aufgezeigt und der individuelle Beitrag des Autors zu den beinhalteten Forschungsbeiträgen präsentiert. Das zweite Kapitel stellt das Forschungsgebiet des Prozessprojektportfoliomanagements in Detail vor und erarbeitet eine Forschungsagenda. Das dritte Kapitel fokussiert sich auf die integrierte Planung der Verbesserung einzelner Prozesse und der Entwicklung von Prozessmanagementfähigkeiten. Hierzu wird ein Planungsmodell vorgestellt, das Unternehmen unter Berücksichtigung von Projekteffekten auf die Prozessleistung sowie von Abhängigkeiten zwischen Projekten dabei unterstützt welche Projekte in welcher Reihenfolge durchgeführt werden sollten. Außerdem wird in diesem Kapitel eine Software vorgestellt die es ermöglicht die Auswahl und Reihenfolge dieser Projekte zu berechnen, darzustellen und zu analysieren. Das vierte Kapitel untersucht die Vernetzung von Prozessen. Hierzu wird der ProcessPageRank(PPR) Algorithmus vorgestellt, der Unternehmen dabei unterstützt Prozesspriorisierungen unter Berücksichtigung der Vernetzung von Prozessen vorzunehmen. Das fünfte Kapitel fokussiert sich auf Prozessmanagementfähigkeiten und untersucht wie diese sich im Lichte der Zukunft der Arbeit weiterentwickeln müssen. Das sechste Kapitel fasst die wichtigsten Ergebnisse der Dissertation zusammen und schließt mit den Herausforderungen für die zukünftige Forschung.

Further data

Item Type: Doctoral thesis (No information)
Keywords: Business Process Management; Process Project Portfolio Management; Capability Development; Process Improvement; Process Prioritization; Wirtschaftsinformatik
DDC Subjects: 300 Social sciences > 330 Economics
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Graduate Schools > University of Bayreuth Graduate School
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Graduate Schools
Language: English
Originates at UBT: Yes
URN: urn:nbn:de:bvb:703-epub-2975-2
Date Deposited: 05 Sep 2016 10:08
Last Modified: 05 Sep 2016 10:08


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