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Publications "Witthohn, Lennart"

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Article in a journal

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Rese, Alexandra ; Witthohn, Lennart:
Recovering customer satisfaction after a chatbot service failure : The effect of gender.
In: Journal of Retailing and Consumer Services. Vol. 84 (2025) . - 104257.
ISSN 0969-6989
DOI der Verlagsversion: doi.10.1016/j.jretconser.2025.104257

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