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2025

Koch, Timo ; Föhr, Jonas ; Riefle, Lara ; Germelmann, Claas Christian:
Assertive or submissive? : How consumers respond to different dominance patterns in smart voice-based service encounters.
In: Journal of Service Management. (23 May 2025) .
ISSN 1757-5818
DOI der Verlagsversion: https://doi.org/10.1108/JOSM-02-2024-0081

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